Shanghai Bank Debuts AI for Shanghainese-Speaking Seniors

Shanghai Bank Pioneers Dialect-Based AI for Elderly Financial Services

In a landmark move for inclusive banking, Shanghai Bank has introduced China's first fully Shanghainese-language interactive AI application through strategic partnerships with Caiyue Starlight Intelligent Technology and Jieyu Starlight Intelligent Technology. The innovation specifically targets elderly customers more comfortable with the local dialect than Mandarin.

Breaking Language Barriers in Finance

The new system enables end-to-end dialect services from voice activation to transaction processing. Vice President Hu Debin emphasized its breakthrough in accurately "understanding" and "responding" in Shanghainese, with special interface optimizations for senior users.

Adopting a "Conversation as Service" approach, the mobile banking solution allows customers to complete transactions like:

Fund transfers
Wealth management consultations
Pension account oversight

through natural voice or text interactions.

Beyond Traditional Banking

The application integrates non-financial lifestyle services including:

Restaurant recommendations
Travel planning
Entertainment options

creating a comprehensive "Life + Finance" ecosystem. This positions the platform as both financial tool and daily assistant.

Technological Foundation

Caiyue Starlight CEO Jia Baolong revealed the system leverages their proprietary multimodal large language model, trained on extensive financial datasets. The model demonstrates exceptional capabilities in:

Image processing
Chart interpretation
Contextual understanding

The collaboration combines Shanghai Bank's financial expertise with cutting-edge AI technology, potentially establishing the institution as a national leader in financial LLM applications.